Refund policy

CHANGES TO YOUR ORDER

CANCELLATION BY YOU

You may cancel your Order by emailing us at customerservice@gameacademy.com.au up to the time that we confirm your Order has been shipped in writing to you. Once we confirm your Order has been shipped, your Order is binding and cannot be changed by you. However, our refunds and exchanges process in clause 6.3 may apply.

CANCELLATION BY US

We reserve the right to cancel your order for any reason and we will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.

RETURNS AND EXCHANGES

    CHANGE OF MIND RETURNS

    • We aim to ensure that you are completely satisfied with your Products. If you are not satisfied with your Product for any reason, you may be entitled to a change of mind return. The following process applies to change of mind returns:
    • You must submit a returns request by emailing us at customerservice@gameacademy.com.au detailing your request (including images of the Product, whether you would like a refund or exchange and if applicable, the Product you would like instead). After you submit a returns request, you must send the Product back to us at your cost within 30 days of the date that the Product was ordered.
    All Return Products must be returned:
    1. in original, unworn, unwashed and undamaged condition, with all tags still attached and no stains, marks, breakages, blemishes or any other imperfections on the Products; and
    2. together with any proof of purchase, packaging for the Product and any other documentation or information reasonably required by us.
    • We are not responsible for Return Products that are lost in transit or not received. We recommend you return any Return Products with tracking.
    • If we determine, in our discretion, that you have met the requirements under this clause 1, we will contact you to offer to issue you a refund equal to the purchase price of the Product (excluding shipping costs) or provide a replacement item of the same value (subject to stock availability).
    • If we determine that you have not met the requirements under this clause 1, we will not offer a return, and we will deliver it back to your nominated address (at your cost).
    You acknowledge and agree that you are responsible for the cost of delivery and re-delivery for change of mind returns and exchanges.

      FAULTY PRODUCTS

      We will provide a full refund of the price paid for a Product if we determine that:
      • a Product you have ordered was not received by you solely due to failure by us;
      • a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, colour and brightness, and image quality); or
      • a Product is faulty, in accordance with clause 6.3(c), in which case we may provide store credit, a replacement or a full refund of the price paid for a Product.

      (Faulty products) The following process applies to any Product you believe to be faulty.

      • If you believe your Product is faulty, please email us at customerservice@gameacademy.com.au with a full description of the fault (including images).
      • If we determine that your Product may be faulty, we will request that you send the Product back to us at your cost for further inspection, including any accessories, manuals, documentation or registration shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.
      • If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.
      • If we determine that the Product is faulty, we will issue you with a replacement or refund (including shipping costs) depending on the nature of the fault and subject to stock availability) All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
      • If you fail to comply with the provisions of this clause 7 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.
      • Nothing in this clause 7 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.